The Customer Service Representative provides front‑line support to our clients, handling inquiries, resolving issues, and ensuring a positive experience. This on‑site position requires robust communication skills and the ability to manage multiple tasks efficiently.
Key responsibilities
- Respond to inbound and outbound customer contacts via phone, email, and chat, maintaining a professional tone.
- Utilize the CRM system to log interactions, track tickets, and follow up on open cases.
- Diagnose and resolve product or service issues, escalating complex problems when necessary.
- Meet daily and weekly performance metrics, including response time and customer satisfaction scores.
- Collaborate with sales, technical, and billing teams to provide accurate information and seamless service.
- Identify recurring issues and suggest process improvements to reduce future inquiries.
- Maintain up‑to‑date knowledge of company policies, products, and promotions.
Required qualifications
- 1–3 years of experience in a customer‑facing role, preferably in a call‑center environment.
- Proficiency with CRM software (e.g., Salesforce, Zendesk, HubSpot).
- Excellent verbal and written communication skills.
- Demonstrated problem‑solving ability and attention to detail.
- Strong time‑management and multitasking capabilities.
- High school diploma or equivalent; associate degree or higher preferred.
Nice to have
- Experience with live‑chat support platforms.
- Familiarity with basic troubleshooting of software or hardware products.
- Certification in customer service or related fields (e.g., HDI, COPC).
- Knowledge of additional languages.
📌 Customer Service Representative (India)
🏢 Vital Study Skills
📍 India
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