Detail-oriented and customer-focused Customer Service Executive to manage and respond

to customer queries through email communication. The role requires delivering timely,

accurate, and high-quality responses while ensuring adherence to service standards,

SLA/TAT, and customer satisfaction metrics such as NPS.

Key Responsibilities:

- Respond to customer queries and concerns via email in a professional and timely

manner

- Ensure all responses are clear, accurate, and aligned with company policies and

processes

- Maintain agreed Service Level Agreements (SLA) and Turnaround Time (TAT) for all

customer interactions

- Deliver high-quality customer experience to drive and maintain strong Net Promoter

Score (NPS) performance

- Handle customer complaints and escalations effectively with appropriate resolution
- Maintain proper documentation of customer interactions and follow-up actions
- Identify recurring issues and share feedback with internal teams for process

improvements

- Adhere to compliance, quality, and audit guidelines in all communications

Skills & Competencies:





- Excellent written communication skills with strong grammar and attention to detail
- Strong problem-solving and analytical abilities
- Ability to handle high email volumes efficiently
- Customer-centric mindset with a focus on quality and satisfaction
- Familiarity with customer experience metrics like NPS
- Ability to multitask and manage priorities in a fast-paced environment
- Have a team-oriented working spirit and can work seamlessly cross teams and

functions to resolve sticky situations

Preferred Qualifications:

- Graduate in any discipline
- Prior experience in customer service/email support is preferred
- Insurance industry background is an added advantage
- Experience working with CRM tools and email management systems

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Paid sick time
- Provident Fund

Work Location: In person

📌 Executive / Assistant Manager in Customer Service (Emails) (Mumbai)
🏢 RV Group
📍 Mumbai