About the Company

IncredibleIndriya Beauty Essentials Pvt. Ltd. is a fast-growing beauty and fragrance company with a robust presence in the perfume and FMCG industry. Through our brands, we aim to create premium, innovative, and memorable experiences for consumers across India and global markets.

CORE RESPONSIBILITIES

1. First-response handling across channels

- Answer customer queries on WhatsApp, email, Instagram DMs and website chat within the agreed response window
- Monitor and respond to buyer messages on Flipkart, Amazon, Nykaa and Myntra seller panels
- Route anything outside your authority — refunds above a set value, damaged consignments, legal or press queries — to the reporting manager rather than improvising

2. Order and delivery support

- Resolve “where is my order” queries by checking the Shopify order, the courier tracking and the dispatch sheet before replying — never guess a delivery date
- Handle address corrections, order modifications and cancellations within the cut-off window
- Follow up on stuck, delayed, RTO and NDR shipments with the logistics partner and keep the customer updated proactively, before they chase

3. Returns, replacements and complaints

- Process return and replacement requests against eze’s policy, including the restrictions that apply to opened or unsealed fragrance
- Document every damage or leakage complaint with photographs and batch details, and escalate to the warehouse so the cause gets traced
- Raise any complaint about product quality, a wrong item shipped, or a suspected counterfeit on a marketplace to the manager the same day

4. Pre-purchase and fragrance guidance

- Help customers choose between Core, City, Gourmand,



Souk and Gift Sets based on occasion, season and who it’s for
- Learn the note pyramid, gender and best-suited occasion for every SKU well enough to recommend without looking it up
- Explain MRP, discounts, coupon codes, UPI offers and COD options accurately — never promise a discount or a delivery date you cannot verify

5. Reviews and public feedback

- Respond to marketplace and Google reviews in brand voice, within the agreed turnaround
- Flag every one and two-star review to the manager with a short note on the actual cause
- Never argue with a reviewer in public, and never request that a review be removed

6. Logging and reporting

- Log every interaction in the ticket sheet or helpdesk with the customer, channel, issue type and resolution
- Maintain a weekly summary of the top five recurring complaints and the top five most-asked pre-purchase questions
- Flag any pattern — a courier pincode failing repeatedly, a SKU drawing repeat leakage complaints, a product page causing confusion — rather than resolving the same ticket twenty times

7. Store and festive support

- Support the Kolhapur and Guwahati store teams with customer queries that come in through online channels
- Absorb higher volumes during festive and sale periods (Diwali, Big Billion Days, wedding season)



with no drop in response time

WHAT THE INTERN LEARNS

Fragrance product knowledge from the inside. How a D2C business actually runs across its own site, four marketplaces and physical retail. How to handle an upset customer without losing either the customer or your composure. And how customer language turns into product and marketing decisions.

REQUIREMENTS

Clear written English and Hindi; a third language is a genuine advantage. Comfortable with spreadsheets and learning a Shopify admin and CMS panel. Patient, organised, and willing to say “let me check and come back to you” instead of inventing an answer. Interest in fragrance helps; it can be taught.

Customer Focus | Communication | Problem Solving | Empathy | Patience | Teamwork | Time Management | Attention to Detail | Conflict Resolution

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

To Apply

Interested candidates can share their CV and Portfolio at:

Email: [email protected]
Contact: +91-XXXXXXXXXX

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off

Application Question(s):

- Apply only if based out of Mumbai
- Must possess exceptional communication and interpersonal skills, with a proven ability to solve complex problems and make decisive, sound judgment calls.
- Requires 1–2 years of customer service or call center experience; exceptional fresh graduates may be considered
- The salary remuneration will be between 1.5 to 2 lac per annum (Based on interview)

Work Location: In person

📌 Customer Care Executive (Mumbai)
🏢 Incredibleindriya Beauty Essentials
📍 Mumbai