Role & responsibilities

Graduates and Undergraduate (UG) candidates from any discipline are eligible to apply

Freshers and experienced candidates are welcome

Comfortable working in a 6-day work week environment

Excellent verbal communication skills in Gujarati and Hindi

Basic English communication and comprehension skills

Good knowledge of computers, MS Office, and internet applications

Strong customer service orientation with problem-solving skills

Positive attitude, self-motivated, and eager to learn

Ability to work efficiently in a fast-paced and target-driven environment

Good interpersonal and communication skills

Willingness to work from the office location

Candidates with prior experience in Customer Service, BPO, Call Center, or Voice Process will have an added advantage

Preferred candidate profile

Handle inbound customer calls and respond to customer queries professionally

Provide accurate information about products, services,



and processes

Resolve customer concerns and ensure timely issue resolution

Deliver exceptional customer service and maintain high customer satisfaction levels

Record and update customer interactions accurately in the system

Follow company policies, quality standards, and operational guidelines

Escalate complex cases to the appropriate team when required

Maintain professionalism and a positive customer experience during every interaction

Achieve individual and team performance targets

Contribute to a customer-centric and collaborative work environment

Why Join Us?

Competitive salary

Career growth opportunities

Professional training and development

Supportive and dynamic work culture

Prospect to work with a growing and reputed organization

📌 Walk-in || Customer Support Associate (Ahmedabad)
🏢 Tech Mahindra
📍 Ahmedabad