We are seeking a Patient Registration & Scheduling Associate to handle endtoend patient intake and appointment coordination for US healthcare clients. The role involves capturing accurate patient and insurance information, verifying eligibility, managing appointments, and ensuring a smooth patient experience while maintaining HIPAA compliance.
Role & responsibilities
- Collect and update patient demographics, insurance details, and required documentation in the EMR/EHR system.
- Verify insurance eligibility, benefits, referrals, and prior authorizations.
- Inform patients about copays, deductibles, and financial policies; collect copayments when required.
- Handle inbound calls to schedule, reschedule, or cancel appointments based on provider availability.
- Assign appropriate appointment types and ensure correct provider, specialty,
and location selection.
- Provide appointment instructions and send confirmations/reminders via call, text, or email.
- Manage waitlists, fill cancellations, and escalate urgent scheduling needs.
- Maintain accurate documentation and ensure HIPAA and compliance adherence.
Preferred candidate profile
- US Healthcare RCM experience is mandatory.
- Experience with ECW (eClinicalWorks) preferred; knowledge of multiple EHR/EMR systems is an advantage.
- Robust communication skills, high accuracy in data entry, and ability to handle high call volumes.
- Willingness to work from office only and in US shifts.