Business Development Executive JD

Job Summary: Responsible for identifying and reactivating inactive clients, handling new business inquiries, and converting potential leads into active customers. The role requires proactive client communication, efficient follow-ups, coordination with internal teams, and maintaining accurate lead data for reporting and analysis.

Key Responsibilities:

1. Inactive Client Reactivation ○ Analyze databases to identify inactive clients. ○ Understand reasons for inactivity (pricing, service issues, competition). ○ Re-engage clients through personalized communication. ○ Offer revised pricing or service terms (after internal discussion). ○ Schedule regular follow-ups to drive conversion.
2. New Business Query Handling ○ Respond promptly to inquiries received via email, calls, website, or social media. ○ Qualify leads based on product requirements, volume, location, etc. ○ Share product information, pricing, and samples as per company policy. ○ Coordinate with pricing and CRM teams for client-specific requirements. ○ Track all lead stages in CRM/Excel.
3. Follow-ups & Lead Conversion ○ Maintain consistent follow-up with both inactive and new query clients. ○ Push for sample feedback, pricing acceptance, and order finalization. ○ Close leads in a timely and structured manner.



○ Escalate concerns or bottlenecks to seniors for faster resolution.
4. Coordination & Handover ○ Share converted leads with the sales/CRM team for further processing. ○ Coordinate internally for rate finalization, documentation, or credit approvals. ○ Ensure smooth transition of account from lead stage to customer.
5. Reporting & Analysis ○ Maintain and update lead tracker and follow-up sheet regularly. ○ Share weekly and monthly reports on lead status, reactivations, and conversions. ○ Analyze trends in client drop-off and feedback for internal improvement.
6. Market Intelligence ○ Gather insights on competitors, market trends, and client preferences. ○ Share feedback with management to improve offerings.

Skills Required
- Excellent verbal and written communication
- Robust follow-up and client relationship skills
- Basic knowledge of CRM tools, Excel/Google Sheets
- Good analytical and problem-solving ability
- Understanding of sales lifecycle and customer behavior Qualifications:
- Graduate in any discipline
- 1–3 years of experience in business development or inside sales

Pay: Up to ₹40,000.00 per month

Benefits

- Flexible schedule
- Paid sick time
- Provident Fund

Work Location: In person

📌 New Business Development Executive (Delhi)
🏢 AJANTA SOYA
📍 Delhi