Role & responsibilities

- Greet the patient/relatives/guest in a polite manner.

- To answer queries and provide information to visitors & patient coming at the counter or on telephone , determine their needs and guide them accordingly
- To understand and apply knowledge of medical terminology to make accurate bill in terms of correct entry
- To coordinate with all the departments for smooth functioning of reception/OPD
- To follow protocol strictly as per JCI
- To admit patients as soon as possible to avoid delay and reduce waiting time
- To arrange PCA to drop patients to room/ ward/OPD
- To make monthly data and submit it periodically
- To courier patient report whenever patient gives request
- To exercise high degree of tact and poise and to overcome language barriers especially when dealing with international patients.





- To submit credit bills regularly
- To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient needs emergency attention, the staff should sense that and send the patient immediately to EMR
- To have sympathetic approach towards patients/relatives at all times
- To actively participate in all quality and patient safety improvement activities across the organization
- To participate comprehensively in all quality program

- Any other jobs assigned by superior.

Preferred candidate profile immediate joinee

📌 Customer Care Officer (Ahmedabad)
🏢 Apollo Hospitals
📍 Ahmedabad