Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000 professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people.
We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Role Overview
We are seeking a highly skilled and experienced Channel Customer Success Manager to join our team. This role will involve overseeing and coordinating end-to-end delivery across their partner delivery journey, from onboarding the partner on SWO & Crayon tools and onboarding them on Cloud IQ, quote, placing orders, and support on collection, collaborating with Partner Development Managers on overall partner business.
The Channel Customer Success
Manager will play a key role in partner experience by acting as a single point of contact for the partner.The successful candidate will identify up-sell/cross-sell and renewal opportunities with Sales and Services. This position also requires advanced licence knowledge. Frequently is involved in developing new ideas. May provide mentoring to more junior colleagues.
Key Responsibilities
- Enable SWO partners to use our provided cloud environments (marketplace & Cloud IQ)
- Help partners with after-sales support, onboarding, and training them on our environments
- Support Partners with access and vendor billing support
- Manage auto-renewals
- Ensure there is zero revenue leakage
- Multiply reach through partners — grow faster by activating ISVs, telcos, and digital natives to extend coverage and services pull-through
- Lead with a vendor-agnostic portfolio that improves win rates, margins, and partner trust
- AWS onboarding & processing
- Cloud-iQ support & demos, partner engagement
What we need to see from you
- Bachelor’s degree or equivalent experience
- Background in Technology Licencing or Services
- 5 years in a Customer Success, Sales, Account Management or similar role
- Understands the processes of quote and order management, onboarding a client and after sales.
- Deep IT know how / / knows the (IT) megatrends in the corporate market
- Experienced in IT Service Management or Service Delivery and the corresponding processes, good understanding of processes (e.g. ITIL)
Job Function
Sales
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at
[email protected]. Please include the role for which you are applying and your country location.
Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an workplace of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
📌 Channel Customer Success Manager (Gurugram)
🏢 SoftwareONE
📍 Gurugram