Customer Interaction : Greet customers, listen to their concerns, and assess vehicle service needs.
- Estimates & Communication : Provide detailed cost estimates for services and communicate recommended repairs to customers.
- SDP process - time and cost estimate and sharing
- Instant feedback taking during billing from customer
- EOS monitoring
- Dailly total JC, Paid or AMC/WTY amount report with FTR
- Categorize JC properly if needed take help from WM (running, onsite or...)
- Customer interaction and advise estimated work&time; and share with customer
- Reestimate if needed and take approval again
- take customer approval and open JC
- coordinate different team for data like(WTY, Cashier, Spare parts...)
- Dailly close Opened JC else report cumilatively to mgmt
- Dailly report of JC with estimate, actual billing amout, FRT, time taken, WSR
- FPDA to be sent
- NPL Submission
- WTY and AMC Submission
- JC wise WTY/AMC work detail report with claim plan report and status to MGMT
- Work Order Management :
Prepare and submit detailed service and repair orders to technicians.
- Coordination : Coordinate with technicians to ensure repairs are completed accurately and efficiently.
- Customer Updates : Keep customers informed about their vehicle's status throughout the service process.
- Sales & Upselling : Identify opportunities to promote and sell additional relevant maintenance and services.
- Payment Processing : Handle invoicing and collect payments upon completion of services.
- Record Keeping : Maintain accurate and detailed records of all service activities and customer information.
Job Types : Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Advantages :
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund