- Recruit and onboard Customer Service Executives.
- Lead, motivate, and drive the team to achieve performance targets.
- Monitor daily team productivity and service quality.
- Handle customer escalations and ensure timely resolution.
- Conduct regular training, coaching, and team development sessions.
- Track KPIs, prepare performance reports, and implement improvement plans.
- Ensure high customer satisfaction and retention levels.
- Coordinate with internal departments for seamless customer support.
- Maintain discipline, engagement, and a positive team setting.
Eligibility Criteria
- Graduate in any discipline.
- Minimum 2 years of experience in Customer Service, Team Handling in Leadership roles.
- Proven ability to recruit, train, and manage teams.
- Strong communication, leadership, and interpersonal skills.
- Result-oriented with excellent problem-solving abilities.
- Proficiency in MS Office and CRM tools.
Key Skills
- Team Recruitment & Development
- Team Leadership
- Customer Service Management
- Target Achievement
- Customer Relationship Management
- Coaching & Mentoring
- Performance Monitoring
- Problem Resolution