- Assist customers with product information, pricing, quotations, and order-related queries.
- Qualify incoming leads and support the sales team in converting prospects into customers.
- Follow up with potential and existing customers to maintain engagement and drive sales opportunities.
- Process customer orders accurately and coordinate with internal teams for timely fulfillment.
- Resolve customer concerns and provide appropriate solutions in a professional manner.
- Maintain accurate customer records and update CRM systems regularly.
- Collaborate with sales, operations, and other departments to ensure customer satisfaction.
- Identify upselling and cross-selling opportunities where appropriate.
- Monitor customer feedback and recommend improvements to enhance the customer experience.
Requirements :
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 1-3 years of experience in customer support, customer service, inside sales, or a similar role.
- Excellent verbal and written communication skills.
- Robust interpersonal and relationship-building abilities.
- Proficiency in Microsoft Office and CRM software.
- Strong problem-solving and organizational skills.
- Ability to multitask and work in a fast-paced environment.
- Customer-centric approach with a sales mindset.
Preferred Qualifications
- Experience in B2B customer support or sales support.
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools.
- Experience handling inbound and outbound customer communications.
What We Offer
- Competitive salary and performance-based incentives.
- Career growth and development opportunities.
- Supportive and collaborative work environment.
- Ongoing training and skill enhancement programs.
Job Details
- Job Type : Full-time
- Location : Ahmedabad, Gujarat (On-site)
- Experience : 1-3 years preferred