TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. As a Manager in the Advantages Support Services team, you will lead a specialized function within TriNet's benefits operations. You will be responsible for strategic planning, team leadership, process optimization, and customer satisfaction. You will also play a key role in implementing new systems and processes that enhance service delivery and client retention.

Team will be responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Lead day-to-day planning and execution of a specific perks discipline; Collaborate with internal teams to design and maintain an efficient support model; oversee strategic projects





Handle complex escalations and provide direct customer support; Monitor service metrics to ensure high customer satisfaction; identify training and process improvement needs

develop and execute training models for career growth and continuity

Ensure adherence to schedules and performance standards in line with company policies

Support implementation of new systems and processes with a customer-centric approach

Provide input on changes to policies, procedures, and operational practices

payroll, IT, HR, legal, compliance) and champion TriNet's culture

Bachelor's/ Master's degree in Human Resources, Business Administration, or related field (required)

Master's degree or MBA (preferred)

Experience

- Overall 8+ yrs of experience, of which 5 years of experience in benefits administration, customer support, or HR operations
- 2+ year's experience in a People Management role is essential
- Experience in a PEO or HR outsourcing environment is a plus

Certified Employee Benefits Specialist (CEBS) – International Foundation of Employee Benefit Plans

Indian Payroll & Compliance Certification – from NIPM, SHRM India, or similar institutions

Proficiency in benefits administration platforms and Microsoft Office Suite

Strong organizational and time management skills

Experience in strategic planning and project execution

Work in a clean, pleasant, and comfortable office work setting. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

This position is 100% in office.

TriNet is an Equal Chance Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [HIDDEN TEXT] to request such an accommodation.

📌 Service Planning Support Coordinator (Secunderabad)
🏢 TriNet
📍 Secunderabad