At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. We use Artificial Intelligence (AI) to help make our hiring process efficient. Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio Join the team as Staff Backend Engineer on Twilio’s Flex Engineering. About the job As a Staff Backend Engineer on the Twilio Flex Engineering team, you will set technical direction for the systems that power TaskRouter, the real time engine that decides how every contact center interaction reaches the right person. You will operate as the senior technical leader across multiple services, owning the architecture for problems that span multiple quarters and organizational boundaries, and you will be accountable for how the platform scales, performs, and stays available as customer demand grows. You will author and defend the designs that go to Twilio's architecture review boards, make tradeoff decisions that carry long term consequences, and raise the engineering bar across a team distributed across the world. If you thrive in quick-moving environments, enjoy working on scalable systems, and are passionate about building high-performance backend services, this role is for you. Design, develop, and maintain backend services that power Twilio Flex’s high scale TaskRouter system.





Set and own the technical direction for a set of high scale, business critical backend services running on AWS, and hold the architectural vision as it evolves

Lead the design of large distributed systems changes, covering scalability, data architecture, fault isolation, and migration strategy

Partner with peer engineering teams, platform teams, and product to align on designs and unblock shared dependencies

Raise the engineering bar through design review, code review, and direct mentorship of senior and mid level engineers

Drive operational excellence through observability, gamedays, incident response, and converting recurring issues into permanent fixes

Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. 8+ years of experience writing production-grade backend code in a modern programming language (e.g., Java, Golang, Python, Scala, or similar).

- Strong fundamentals and experience in building fault tolerant distributed systems, event-driven architectures, and database design.
- Experience working with AWS cloud-based infrastructure.
- Well-versed in designing and building high-scale, low-latency APIs.
- Experience with database technologies like MySQL, PostgreSQL or DynamoDB.
- Experience shipping services (products) following the CI/CD development paradigm.
- Experience working with event streaming technologies (Kafka, Pulsar, or similar).

Familiarity with containerization and orchestration tools (Docker, Kubernetes).

Solid grasp of Linux systems and networking concepts.





Background in building multi-tenant SaaS platforms at scale.

Experience working with observability tools such as Prometheus, Grafana, or Datadog.

Experience working in a geographically distributed team.

Location This role will be remote, and based in India - Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! Stay alert to recruitment fraud

Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

📌 Staff Software Engineer (Remote) (India)
🏢 Twilio
📍 India