About Suki AI

Suki is at the forefront of healthcare technology, dedicated to alleviating physician burnout through our advanced, AI-powered voice solutions. Our mission is to make healthcare technology invisible and assistive, allowing doctors to dedicate their full attention to patient care. We are a team of passionate technologists, clinicians, and industry experts driven by the challenge of solving complex problems in medicine. With a strong presence in both the United States and India, we are a team-oriented and agile team making a significant impact.

Suki is building a 24/7 "follow-the-sun" IT organization. We are looking for an autonomous, highly organized IT Support Engineer to act as the primary owner of US daytime IT operations. Reporting to the IT Lead in India, you will serve as the "air traffic controller" for the US teamduring PST hours.You will manage complex SaaS identities and HR-to-IT pipelines, enforce strict security compliance via Vanta, and act as the primary liaison holding our US-based Managed Service Provider (MSP) accountable for physical hardware logistics. Because you will be working while your manager is offline, this role requires high autonomy, excellent judgment, and the confidence to strictly enforce IT SLAs.

Serve as the primary administrator for Okta and Google Workspace, managing access requests, password resets, and MFA troubleshooting for US employees.

- Manage seat allocation, limits, and access requests for our AI tooling suite (Claude, Cursor, Gemini, Rovo, and Slack AI).
- Administer day-to-day operations for core dev and productivity tools including Atlassian/Jira, GitHub, 1Password, and Slack.

● Security & Compliance Operations





○ Ensure all endpoints are compliant with internal zero-trust policies (Crowdstrike Falcon Complete, ThreatLocker) before granting network access.

● Manage our macOS and Windows fleet globally using our MDM (Hexnode) and Apple Business Manager.

○ Support the ongoing rollout and policy enforcement for field laptops.

● Triage incoming US helpdesk tickets via Slack (#ask-helpdesk) and Jira: resolve SaaS/Identity issues directly, and route physical hardware or in office networking escalations (Meraki/Wiline) to the MSP.

- Monitor the MSP’s ticket queue to ensure they are meeting their contractual SLAs (e.g., Act as the first responder for critical US IT alerts during PST hours.
- Participate in a daily "Golden Hour" synchronous handoff with the India IT Lead to transition open tickets and review MSP performance. Experience: 3+ years in IT Support or Systems Administration, ideally supporting US-based tech/startup teams.

- Deep, hands-on administrative experience with Okta, Google Workspace, MDM tools (e.g., Workflow Automation: Familiarity with HRIS-driven IT workflows (e.g., Hands-on experience with compliance monitoring tools (Vanta) and endpoint security agents (Crowdstrike). You must be comfortable enforcing strict SOC2/HITRUST policies and saying "no" to out-of-band requests.
- Experience working alongside or managing external IT vendors/MSPs is highly preferred.
- High Autonomy: Proven ability to work the night shift (PST) independently, making sound technical decisions without immediate local supervision. Our AI is used by real clinicians at real health systems — and it works.
- Our AI is used by real clinicians at real health systems — and it works.

📌 IT Service Desk / IT Support Engineer (Bengaluru)
🏢 Suki
📍 Bengaluru