At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. We use Artificial Intelligence (AI) to help make our hiring process efficient. Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

Join the team as our next Technical Support Engineer 2 (Email Infra) - EMEA.

This position is needed to support our customers' use of the Twilio platform, and help customers get the best experience from Twilio's products. This role reports to a Manager, Technical Support and will be based in our India office. This position requires working in a shift. The current shift timings for shift based roles supporting our EMEA customers is 12pm-9pm or 1pm-10pm IST .

Rosters will be of a 5 day work week, and could include one or both weekend days. ( Mon-Fri , Tue-Sat or Sun-Thu ).

This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).

Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. Overall 3+ years experience, with deep understanding of Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA)

Positive knowledge of RESTful technology,



previous work with APIs and ability to understand and solve issues with cloud solutions.

Bonus: Knowledge on Email protocols POP3 and IMAP and Client- Server protocol such as Tenet would be a HUGE plus.

Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.

High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.

Ability to stand in the customer's shoes and demonstrated dedication to the customer experience.

Basic SQL knowledge to query data from snowflake

This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! Stay alert to recruitment fraud

Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

📌 Technical Support Developer (REMOTE) (India)
🏢 Twilio
📍 India