Role Overview :We are looking for a Microsoft Dynamics 365 Finance & Operations professional to support and maintain the organization's ERP landscape, including Microsoft Dynamics AX 2009 and D365 Finance & Operations. The role will primarily focus on finance-related business processes, application support, incident resolution, and integration across enterprise systems.Total Experience : Key Responsibilities :- Provide day-to-day functional support and maintenance for Microsoft Dynamics AX 2009 and Dynamics 365 Finance & Operations, primarily across finance-related modules.- Manage incidents, service requests, and user queries, ensuring timely resolution and accurate documentation of solutions.- Investigate functional and technical issues, coordinate with relevant IT teams, and implement sustainable corrective actions.- Support business processes covering general accounting, accounts payable, accounts receivable, fixed assets, payments, inventory, procurement, and financial controlling.- Analyze end-to-end business workflows to identify process gaps and ensure accurate transaction flow across connected applications.- Assist with ERP integrations and interfaces involving financial systems, including Kyriba and other finance-related applications.- Maintain functional documentation, support procedures, issue logs, and knowledge repositories.- Participate in ERP implementation and enhancement activities, including requirements clarification, user acceptance testing (UAT), and post-deployment hypercare.- Support key users through functional guidance, training,



and assistance with ERP processes.- Work closely with business stakeholders and IT teams across America, Europe, and Asia to address application support needs.- Review recurring issues and support continuous improvement initiatives to strengthen system stability and operational efficiency.- Contribute to knowledge sharing and lessons learned from support activities to develop robust, long-term solutions.Required Skills and Experience :- Minimum 2+ years of hands-on experience with Microsoft Dynamics 365 Finance & Operations.- Working experience with Microsoft Dynamics AX 2009 and D365 F&O; modules within the relevant functional scope.- Solid understanding of financial and accounting processes, including AP, AR, fixed assets, payments, inventory, procurement, and controlling.- Experience in ERP functional support, incident management, troubleshooting, and application maintenance.- Understanding of ERP integrations, interfaces, and cross-system business workflows.- Exposure to UAT, ERP implementation support, user training, and hypercare activities.- Ability to maintain technical and functional documentation and build a structured repository of queries and resolutions.- Strong analytical skills and a business-process-oriented approach to problem-solving.Preferred Competencies :- Experience working with financial interfaces and treasury or payment platforms such as Kyriba.- Ability to coordinate with globally distributed business and technology teams.- Strong verbal and written communication skills in English.- Good listening, stakeholder management, and user-support skills.- Flexibility to travel as required for business needs. (ref:hirist.tech)

📌 Support technician it (Noida)
🏢 Idemia Syscom India
📍 Noida