At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes explicit in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI),



a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan.
People Managers play a vital role in managing large teams of servicing/processing associates as mentors, problem-solvers, and performance boosters.
Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements
Ensure and drive strong process controls and governance around SLA and metric management
Engage key stakeholders across levels and work through building agreement across solutions
Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through.
Ability to analyze data and come up with strategies of effective capacity utilizations
Understand and review global regulatory/compliance policies and identify controls
B Com, M Com, MBA (graduation in finance stream)

Experience Range*
5-10 Years of relevant experience




Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation Expert
Operational Risk - Inadequate or failed internal processes, people, and systems or from external events Advanced
Reconciliation - Understanding on GLs, Past dues etc. Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents Advanced
Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance Advanced
Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls Advanced
Flexible and Open-Minded Expert
Communication Skill - Verbal/Written Expert
Stakeholder Management & Network/Relationship Building Advanced
Strive for Excellence/Change Management Advanced
Empathy/Managing Emotions - Emotional Intelligence Advanced
Team Building Advanced
Conflict Management Advanced
MS Office (Excel, Word, PowerPoint) Advanced
Business Analysis (Translating business requirements into technical specs) Advanced
Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets Advanced
Robotics - Reporting, Monitoring and Governance Proficient
Building Your Personal Brand Advanced
Project Management - Agile, DMAIC, DFSS etc. Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc. Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. Project Management Tools - Jira, Confluence, JMP, Minitab etc.

📌 Assistant Manager - FLEXIBLE SHIFTS (Secunderabad)
🏢 Bank Of America
📍 Secunderabad