The Associate Director, Knowledge Management Change Management & Adoption Lead is accountable for the Change Management and Adoption capability within the BSI Knowledge Management organization. The role defines and evolves the strategy, methodology, standards and best practices required to enable successful adoption of Knowledge Management solutions across the organization.
Working closely with business stakeholders, sponsors and KM solution teams, the role drives awareness, readiness, adoption, sustainable behavior change and value realization. It applies behavioral science, user-centered design, gamification, user feedback and adoption analytics to continuously optimize change interventions, improve the end-user experience and maximize measurable business impact.
The Associate Director leads a team of Change Management professionals, provides strategic guidance to senior stakeholders and helps identify new opportunities where Knowledge Management can create value
Change Management Leadership
Define, implement and continuously enhance the Change Management and Adoption framework, methodologies, governance, standards and best practices for Knowledge Management (KM) initiatives.
Drive consistency, quality and scalability of change management practices across the KM portfolio.
Incorporate behavioral science, user-centered approaches and data-driven methodologies to improve adoption outcomes.
Develop and execute enterprise-wide change management and adoption strategies for KM and digital transformation initiatives.
Leverage champion networks, communities of practice, recognition programs and gamification techniques to drive sustainable behavior change.
Oversee change management activities across multiple projects and programs, including prioritization, resource allocation, capacity planning and delivery governance.
Provide leadership reporting on adoption, engagement, value realization and program performance.
Identify risks,



recommend mitigation plans and ensure successful change outcomes across initiatives.
Translate user insights into actionable recommendations that improve solutions, user experience and adoption strategies.
Define and track KPIs related to adoption, engagement, usage, behavioral change and business value.
Analyze usage metrics, search trends, content engagement and AI-driven insights to identify adoption opportunities and barriers.
Develop targeted interventions and leadership recommendations based on performance data and user behavior insights.
Stakeholder Management & Sponsorship
Lead risk assessment and readiness activities to ensure successful adoption and value realization.
Lead, coach and develop a team of Change Management professionals.
Drive performance management, capability building, workforce planning and succession management.
Knowledge Management Advocacy
Act as a KM ambassador with business leaders and stakeholders.
Identify opportunities to expand KM adoption and demonstrate measurable business value.
Bachelor's degree in Business, Organizational Development, Human Resources, Communications, Knowledge Management or a related discipline.

- 12+ years of experience in Change Management, Organizational Transformation, Adoption, Knowledge Management, Consulting, Communications, Project or Program Management within a corporate environment.
- Proven experience leading large-scale, complex change and transformation initiatives from strategy through adoption and value realization.




- Strong experience working with and influencing senior stakeholders in global, matrixed organizations.
- Demonstrated experience partnering with Europe-based stakeholders and managing geographically distributed teams.
- Proven people leadership experience, including coaching, talent development, performance management and capacity planning.
- Robust expertise in stakeholder engagement, sponsorship management and resistance management.
- Experience applying behavioral science and user-centered design principles to improve adoption outcomes.
- Strong analytical skills with experience using adoption, engagement and usage data to drive change interventions.
- Experience supporting digital, technology, AI-enabled, data or Knowledge Management solutions.
- Experience within Life Sciences, Healthcare or other highly regulated industries.

Professional certifications in Change Management (Prosci, ACMP, APMG or equivalent).
Experience leading global Knowledge Management transformation programs.
Exposure to AI-enabled knowledge solutions, enterprise search platforms and digital workplace technologies.
Knowledge of gamification, community-building and engagement frameworks.
Experience with adoption analytics, dashboard development and value realization measurement methodologies.
Consulting background with experience advising executive leadership teams.
Familiarity with organizational design, operating model transformation and enterprise change initiatives.
Change Management & Organizational Transformation
Stakeholder Engagement & Executive Influencing
Adoption Analytics & Data-Driven Decision Making
Knowledge Management
Risk & Readiness Management
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📌 Adoption and Change Lead (Hyderabad)
🏢 Corporate & Division Services
📍 Hyderabad