Finanshels is a fast-growing fintech building the Financial Operating System (FinOS) for SMEs across the MENA region. automate accounting and tax operations, deliver real-time financial health insights, and build systems which help finance

Our product operates across multiple UAE regulatory frameworks, and we build it with a small,

Our customers experience Finanshels through accounting, taxation, bookkeeping and more — and today that experience is

fragmented, manual, and stitched across disconnected systems. Talented builders are shipping AI-powered solutions against

You will own the customer experience charter on FinOS: replacing a broken, manual journey with

automated, productised, and unified experiences across every stage and every service line. You will start as the sole product owner for this charter, reporting to the Head of

Map, diagnose, and rebuild the customer experience across service lines — from first

touch through ongoing delivery — turning manual, fragmented steps into unified, productised flows on FinOS.

- experience, so customers and the teams serving them work in one place, not many.
- Product Standards for AI-Native Building . clarity, success metrics, and evaluation — to AI features that today ship without it.




- Own roadmap and releases with Engineering, Delivery, Tax and CX. Define the metrics that describe a healthy customer journey, instrument them with our data and analytics

scope and sequencing, operating cadence and product rituals, user experience and workflow direction, what the team

declines to build, and what gets retired. Decisions that shift resources beyond your charter, affect pricing or revenue, or cannot be reversed are made jointly with

the Head of Product. Experience . Building the Discipline . Commercial Judgment. You hold your own on architecture and data trade-offs and know

when technical debt is the right call.

▸ You work close to real users — business owners, accountants, tax consultants — and can translate

observed friction into shipped improvement.

▸ Proven ability to diagnose experience failure across a complex, multi-stage, partly manual

You have shipped AI-powered products to production and can speak credibly to evaluation,

Fintech, accounting, tax, or another regulated or professional-services setting.

Define the customer experience charter from the ground up.

- Applied AI is not a side project — it is how we build.

📌 Product Lead (Owner) (India)
🏢 Finanshels
📍 India