We are looking for a recent Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.

Technical Support Specialist Duties and Responsibilities

- Help customers troubleshoot issues with their hardware

- Transfer customers to another department or specialist when necessary

- Order replacement products or components

- Track customers helped in our support database

Technical Support Specialist Requirements and Qualifications

- Bachelor's degree in IT or computer science preferred

- Communication skills

- High computer proficiency

- Desktop support experience

📌 Technical Support Specialist (India)
🏢 Abbott
📍 India