SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal prospect & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- We have a well curated bouquet of rewards and recognition program for the employees
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Raise pro-active alerts in case SLAs are not met and taking regular training sessions to improve accuracy levels
- Develop a operating rhythm with vendors which ensures smooth running of operations 24X7
- Build a robust Training& Feedback mechanism with vendors which ensures new agents are adequately trained & get requisite feedbacks once they begin production, Training & Coaching of prescreens as per credit policies & also ensuring any updations or changes are also passed on to all agents real time basis
- Monitor, control &improve; vendor operations and drive adherence to compliance standards towards Information security guidelines issued by the organization
- Ensure monthly provisioning & timely clearance of vendor bills as per vendor contract
- CCRP Complaints (of total volumes processed)
- Technical Skills / Experience / Certifications
- Knowledge of credit documentation, basic financial ability