Location: Jaipur | Job Type: Full-Time, WFO
Experience: 1–5 Years
Key Responsibilities
- Handle day-to-day communication with clients and key accounts.
- Resolve queries related to shipments, deliveries, NDR, RTO, COD, and delays.
- Coordinate with internal operations and courier partners for timely issue resolution.
- Manage NDR follow-ups and ensure successful delivery attempts.
- Maintain strong relationships with assigned clients and ensure customer satisfaction.
- Track shipment and account performance and maintain regular reports.
- Handle escalations and ensure timely closure of client concerns.
- Coordinate with sales and operations teams for smooth client servicing.
Requirements
- 1–5 years of experience in Logistics, Courier, E-commerce, D2C, Customer Support, or KAM.
- Good communication and client-handling skills.
- Strong follow-up and coordination abilities.
- Basic knowledge of NDR, RTO, COD, and shipment processes.
- Good working knowledge of MS Excel/Google Sheets.
- Ability to manage multiple clients and tasks in a fast-paced workplace.