- Hands-on or working knowledge of Cisco CUCM and Cisco Unity Connection.
- Understanding of SIP, VoIP, dial plans, call routing, PSTN connectivity, PRI, and SIP trunks.
- Basic Cisco IOS CLI knowledge for gateway checks, troubleshooting, debugs, and log collection.
- Experience with ServiceNow for incident, service request, and change management.
- Ability to coordinate with telecom vendors and manage technical support cases.
- Strong troubleshooting, analytical, communication, and problem-solving skills.
Valuable to Have
- Exposure to Cisco UCCX, Expressway, and Cisco SME.
- Experience with Microsoft Teams telephony or enterprise voice solutions.
- Familiarity with IPC Unigy, trading turrets, or trading-floor telephony environments.
- Basic knowledge of Cisco UCS and VMware ESXi.
- Experience supporting voice platform upgrades, patching, and maintenance.
- Cisco CCNA Collaboration or CCNP Collaboration certification.
- Experience in financial services or banking environments.