Role & responsibilities

- Gather, analyze, and document business requirements for Service Management processes.
- Configure SAP Service Management solutions in SAP S/4HANA.
- Design and implement:
- Service Orders
- Service Contracts
- Service Quotations
- Warranty Management
- Service Confirmation
- Complaint and Returns Management
- In-House Repair Processes
- Field Service Management Integration
- Conduct Fit-Gap analysis and propose scalable business solutions.
- Prepare functional specifications for custom developments and integrations.
- Collaborate with technical, integration, and business teams.
- Support integration with:
- SAP SD (Sales & Distribution)
- SAP MM (Materials Management)
- SAP PM/EAM (Plant Maintenance)
- SAP FI/CO (Finance & Controlling)
- Execute SIT, UAT, and production support activities.
- Provide end-user training and create user documentation.
- Support data migration, cutover, and hypercare activities.

Preferred candidate profile

📌 Sap Cs Consultant (Pune)
🏢 Capgemini
📍 Pune