- Respond to customer queries through calls, emails, and support tickets in a timely and professional manner.
- Provide accurate information regarding products, services, processes, and company offerings.
- Resolve customer issues while ensuring a high level of customer satisfaction.
- Manage, document, and follow up on support tickets effectively.
- Coordinate with internal teams for issue resolution and escalations.
- Adhere to defined SLAs, quality standards, and company policies.
- Maintain accurate records of customer interactions and resolutions.
Required Skills
- Strong customer service orientation with the ability to handle inbound/outbound calls and email-based support.
- Basic knowledge of CRM tools and case management systems for logging and tracking customer requests.
- Ability to quickly understand digital products, wallet transactions, and basic payment gateway issues.
- Good escalation management skills with the ability to collaborate effectively with operations and technical teams.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced setting while maintaining service quality.