Hiring for Customer Support Associate for Pharmacy process
Location - Mohali Branch
Roles & Responsibilities:
- Handle inbound calls.
- Resolve customer queries and concerns.
- Provide accurate information about products/services.
- Maintain a positive and helpful attitude while interacting with customers.
- Ensure customer satisfaction and build strong customer relationships.
- Maintain proper records of customer interactions and feedback.
Requirements:
- Good communication skills in English and Hindi.
- Strong convincing and interpersonal skills.
- Ability to handle customer queries effectively.
- Basic computer knowledge.
Prior experience in customer support/BPO will be an advantage.