- Build and maintain strong relationships with existing and current customers.
- Act as the primary point of contact for customer queries, requests, and concerns.
- Understand customer requirements and coordinate with internal teams for timely solutions.
- Handle customer complaints and ensure effective issue resolution.
- Conduct regular follow-ups for services, renewals, payments, and pending requirements.
- Identify opportunities for upselling, cross-selling, and repeat business.
- Maintain accurate customer records and update CRM activities.
- Monitor customer satisfaction and collect feedback to improve service quality.
- Prepare regular reports on customer activities, opportunities, and account status.
- Support sales and business development activities to achieve company targets.
📌 Customer Relationship Manager (New Delhi)
🏢 Veerwal Getwork Services
📍 New Delhi
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