- End-to-end software package creation, maintenance, and lifecycle management.
- Monitor package deployment and proactively address deployment failures status and ensure successful distribution to end-user systems.
- Analyze, troubleshoot, and resolve package-related issues reported by customers and end users.
- Perform package validation, quality checks, and deployment readiness assessments.
Technical Skills Required:
- Windows Powershell
- Windows Administration
- Ticketing System
- Networking
- ITIL Foundation Knowledge
Expected skill set:
- Solid analytical and problem-solving abilities.
- Good communication and stakeholder management skills.
- Ability to work independently and manage multiple priorities.
- Customer-focused approach with strong follow-up skills.
- Attention to detail and commitment to quality.
- Experience working in enterprise IT environments.
- Automation and workflow optimization experience
- ITIL Foundation knowledge