- Provide technical support to customers via phone, email, or chat for IT services and software applications.
- Troubleshoot issues with hardware devices, network connectivity, and software functionality using various tools such as ITSM.
- Collaborate with internal teams to resolve complex technical issues that require escalation.
- Document customer interactions and resolutions in a timely manner.
Job Requirements :
- 0-3 years of experience in application support or related field.
- Solid understanding of IT services and software applications.
- Ability to troubleshoot common issues using basic knowledge of computer science principles.
- Excellent communication skills for effective interaction with customers.
📌 Support Engineer (Chennai)
🏢 Metayb
📍 Chennai
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