Hi

Greeting from DATAMARK BPO SERVICE LLP,

We have opening for Senior Manager Operations for Back Office Non Voice Process,

Please find the Job description.

Key Responsibilities

- Manage operations and ensure projects meet revenue and profit (P&L;) targets
- Ensure all SLAs, KPIs, and client commitments are achieved
- Prepare and manage project budgets
- Conduct regular meetings with clients and maintain strong customer relationships
- Lead and improve operational processes to increase productivity and efficiency
- Manage and develop Operations Managers, Team Leaders, and future leaders
- Monitor project performance, quality, productivity, and financial results
- Support pricing, business proposals, and new business opportunities




- Review and approve project billing and financial reports

Required Skills

- Strong P&L; and Budget Management
- Robust knowledge of SLA, KPI, Productivity, and Quality Metrics
- Excellent People Management and Leadership Skills
- Strong Process Improvement and Operational Excellence experience
- Good analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Experience in client-facing roles

Regards,

Kandan Thamizvanan.M.P.

Contact No : (phone hidden)

Email ID - [email protected]

📌 Senior Manager (Chennai)
🏢 DATAMARK BPO SERVICE
📍 Chennai