As a Customer Support Executive, you will be responsible for providing exceptional support to international customers through voice-based interactions. The role requires robust communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities
* Handle inbound and outbound international voice calls.
* Resolve customer queries, concerns, and complaints efficiently and professionally.
* Accurately document customer interactions and update records in the system.
* Deliver high levels of customer satisfaction while maintaining service quality standards.
* Meet performance metrics related to productivity, call quality, and customer experience.
Eligibility Criteria
* Education: 12th Pass (PUC/10+2) or Graduate.
* Experience: Freshers are welcome to apply. Candidates with up to 5+ years of relevant BPO experience can also apply.
* Skills: Excellent spoken and written English communication skills.
* Availability: Must be willing to work in rotational shifts, including night shifts, based on business requirements.
Compensation & Benefits
* Salary: 3.2 LPA for freshers.
* Salary: 3.5 8 LPA for candidates with relevant BPO experience.
* Performance Incentives: 25,000 30,000 annually.
* Night Shift Allowance: 200 per day for applicable shifts.
* Transportation: One-way cab facility available within a 25 km radius.
* Work Schedule: 5 working days per week with 2 rotational weekly offs.