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JOB DESCRIPTION

Cloud NOC Lead

RFP | Service Operations Leadership

ROLE PURPOSE

ENGAGEMENT CONTEXT

Lead day-to-day NOC operations, operational governance, escalations and service assurance for cloud operations, coordinating L1/L2 resources and customer stakeholders.

multi-business-unit cloud workplace with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.
Key Responsibilities

Lead monitoring, incident handling, escalation, handover and service reporting.

Oversee Datadog, CloudWatch, Azure Monitor and ITSM operating workflows.

Review critical/high incidents and coordinate technical teams through resolution.

Track SLA/OLA, backlog, aging, recurring incidents, alert volumes and risks.

Drive shift readiness, runbook compliance, handovers and operational discipline.





Coordinate major-incident response, bridge management and post-incident actions.

Review alert quality and drive observability improvements.

Ensure SOPs, escalation matrices and knowledge articles remain current.

Facilitate problem-management reviews and recurring-issue elimination.

Identify automation/auto-remediation opportunities.

Prepare operational summaries and support service reviews.
Must-Have Technical & Operational Skills

7+ years IT operations/NOC experience, including 2+ years in a lead role.

AWS/Azure cloud operations and observability.

18x7/24x7 NOC or managed-services leadership.

Incident, Major Incident, Problem and Change Management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Cloud NOC Lead (Chennai)
🏢 SRM Technologies
📍 Chennai