- Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Handle a high volume of calls simultaneously while maintaining accuracy and efficiency.
- Troubleshoot issues related to products/services offered by the company.
- Escalate complex cases to senior team members when necessary.
Job Requirements :
- 0-16 years of experience in BPO/Call Centre workplace.
- Excellent communication skills with ability to handle multiple conversations simultaneously.
- Proficiency in email support systems and troubleshooting techniques.
📌 Customer support (Chennai)
🏢 Genxlead
📍 Chennai
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