- Females only.
- Manage incoming customers phone calls.
- Manage incoming customers chats and mails.
- Identify and assess customers’ needs to achieve satisfaction.
- Should be completely fluent in english and should be able to carry fluent conversations.
- Co-ordinate customers' requirements and complaints to the respective team members.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
📌 Customer Service Executive (Mumbai)
🏢 Miscaro International
📍 Mumbai
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