The Cluster Manager will oversee end-to-end retail store operations across multiple cities in Gujarat. Based out of Surat, this leader will drive regional revenue targets, ensure 100% adherence to operating SOPs, maintain premium visual merchandising, manage store inventories, and lead/train store managers and sales staff to deliver high customer conversion.
Key Responsibilities
Sales & P&L; Delivery:
Break down monthly, quarterly, and annual cluster targets into store-wise and staff-wise daily targets.
Monitor store walk-ins, conversion rates, Average Basket Size (ABS), and Units Per Transaction (UPT).
Implement tactical localized promotions and cross-selling techniques to explicit slow-moving inventory.
Store Operations & Standard Operating Procedures (SOPs):
Conduct structured, scheduled audit visits across all stores (at least 3 store visits per week).
Enforce store opening/closing checklists, cashiering accuracy, and cash-deposit protocols.
Maintain top-tier hygiene, store lighting, ambient scenting,
and display standards.
Inventory & Shrinkage Control:
Supervise regular cycle counts and monthly stock audits via POS/ERP software.
Coordinate with the central Surat warehouse/factory for timely stock replenishment, avoiding stock-outs of core SKUs.