Multiple vacancies for the post of Receptionist at Kalyan Nagar, Sahukar Nagar and Brookefield

Office Timings : 7.00 am to 4.00 pm OR 8.00 am to 5.00 pm

Weekly OFF : TUESDAY

Key Roles and ResponsibilitiesA. Front Office Management

- Welcome customers and visitors warmly and professionally.
- Attend incoming telephone calls and respond to customer enquiries.
- Manage doctor consultations, therapy appointments, and customer bookings.
- Maintain customer records and appointment registers accurately.
- Ensure the reception area is clean, organized, and presentable.
- Ensure the reception desk is attended throughout working hours.

B. Customer Service

- Explain the services and treatments offered by the clinic to customers.
- Coordinate with doctors and therapists to ensure smooth customer service.
- Handle customer queries and complaints politely and professionally.
- Ensure customers receive proper guidance regarding appointments and treatments.
- Maintain valuable customer relationships and encourage repeat visits.

C. Sales and Revenue Generation

- Explain treatment packages, membership plans, and available offers to customers.
- Follow up with prospective customers and existing customers through calls and messages.
- Support the branch in achieving its monthly sales targets.
- Encourage customers to continue their treatments and renew their packages.
- Maintain records of enquiries, conversions, and follow-up calls.
- Promote the clinic's services professionally without making unauthorized promises or offering unapproved discounts.

D. Billing and Cash Management

- Generate bills and receipts using the company's billing software.




- Collect payments through approved payment methods and issue receipts.
- Maintain accurate records of daily collections and transactions.
- Ensure all billing is completed through the authorized Ayushman Ayurveda software.
- Submit daily collections and sales reports to the Branch Manager.
- Follow the company's procedures for cash handling, refunds, and payment reconciliation.

E. Administrative Responsibilities

- Maintain customer files, consent forms, and other necessary documentation.
- Coordinate with doctors, therapists, and the Branch Manager regarding daily operations.
- Maintain confidentiality of customer information.
- Prepare daily sales and customer enquiry reports.
- Follow company policies regarding attendance, punctuality, uniform, and professional conduct.
- 3. Qualifications and ExperienceMinimum qualification: PUC / 12th Pass; graduates preferred.
- Previous experience in reception, front office, customer service, or sales will be an advantage.
- Experience in hospitals, clinics, wellness centres, or healthcare organizations is preferred.
- Freshers with good communication and interpersonal skills may also apply.
- 4. Required SkillsGood communication and customer-handling skills.
- Basic computer knowledge and familiarity with MS Office.
- Ability to handle billing software and maintain records.
- Good telephone etiquette and follow-up skills.
- Sales-oriented approach with the ability to achieve targets.
- Positive attitude, patience, and problem-solving ability.
- Good organizational skills and attention to detail.
- Ability to work effectively with doctors, therapists, and other team members.

📌 Receptionist / Front Office Executive (Bengaluru)
🏢 Ayushman Ayurvedic Therapy Centre
📍 Bengaluru