Multiple Vacancies of Branch Manger at Jakkur, Mahalakshmi Layout and HSR

Timings; 10.00 am to 7.00 pm

Weekly off : TUESDAY

KEY ROLES AND RESPONSIBILITIESA. Sales and Business Development

- Take complete responsibility for achieving the branch's monthly sales and revenue targets.
- Develop and implement strategies to increase sales, customer conversions, and repeat business.
- Monitor daily sales performance and take corrective action whenever targets are not achieved.
- Ensure effective follow-up with prospective customers, existing customers, and treatment package enquiries.
- Promote Ayurvedic treatments, therapy packages, memberships, and other services offered by the company.
- Identify opportunities to increase revenue and improve branch performance.
- Monitor the performance of receptionists and sales staff and guide them to achieve their individual targets.
- Submit daily sales reports and performance updates to management.
- Ensure all discounts and promotional offers are provided strictly according to company policy and approval procedures.

B. Branch Operations Management

- Manage the day-to-day operations of the branch efficiently.
- Ensure the branch opens and closes according to the prescribed schedule.
- Supervise receptionists, therapists, housekeeping staff, and other branch employees.
- Ensure adequate staffing and proper allocation of duties.
- Monitor employee attendance, punctuality, grooming, uniforms, and workplace discipline.
- Ensure the reception area, treatment rooms, and other facilities are clean and well maintained.
- Ensure all employees follow company policies, standard operating procedures, and management instructions.
- Coordinate with the Head Office and relevant departments to resolve operational issues.

C. Customer Service and Relationship Management

- Ensure customers receive professional, courteous, and timely service.




- Handle customer complaints, feedback, and service-related issues promptly.
- Coordinate with doctors and therapists to ensure a smooth customer experience.
- Monitor customer satisfaction and take steps to improve retention and repeat visits.
- Ensure customers receive accurate information regarding treatments, packages, pricing, and company offers.
- Ensure customer consent forms and other required documents are completed before treatment.
- Escalate responsible complaints, refund requests, and sensitive customer issues to management as per company policy.

D. Team Management and Staff Development

- Lead, motivate, and monitor the performance of all branch employees.
- Conduct regular team meetings to review sales performance and operational matters.
- Set individual sales and performance targets in consultation with management.
- Train staff in customer handling, sales techniques, follow-up procedures, and company policies.
- Identify performance gaps and implement corrective measures.
- Report staff attendance issues, misconduct, and underperformance to HR and management.
- Foster teamwork, accountability, and a professional working environment.

E. Billing, Cash and Financial Management

- Ensure all customer billing is processed through the authorized Ayushman Ayurveda software.
- Monitor daily collections, sales entries, receipts, and payment records.
- Ensure cash and other collections are handled securely and deposited within the prescribed timeframe.




- Verify daily sales and collection reports for accuracy.
- Ensure company funds are not mixed with personal funds or used for unauthorized purposes.
- Monitor branch expenses and obtain the required approvals before incurring expenditure.
- Ensure refunds are processed only after completing the prescribed verification and approval procedures.
- Report discrepancies in billing, collections, or financial records to management immediately.

F. Reporting and Administration

- Submit daily sales, collection, customer enquiry, and operational reports to management.
- Monitor branch performance against daily, weekly, and monthly targets.
- Maintain accurate records of customer enquiries, conversions, follow-ups, and treatment packages.
- Ensure proper maintenance of customer files, consent forms, and other branch documents.
- Coordinate with HR, Accounts, Operations, and the Head Office for administrative requirements.
- Monitor stock availability and ensure timely reporting of shortages or replenishment requirements.
- Ensure compliance with applicable healthcare requirements and internal company procedures.

G. Treatment and Service Coordination

- Coordinate with doctors and therapists to ensure appointments and treatment schedules run smoothly.
- Ensure treatments are provided only by appropriately qualified and authorized personnel.
- Ensure treatment protocols, hygiene standards, and customer consent requirements are followed.
- Monitor the availability of therapy rooms, equipment, medicines, and treatment materials.
- Escalate treatment-related complaints, adverse incidents, and clinical concerns to the appropriate medical or management personnel.
- Ensure that staff do not make unauthorized medical claims or provide advice outside their professional responsibilities.

📌 Branch Sales Manager (Bengaluru)
🏢 Ayushman Ayurvedic Therapy Centre
📍 Bengaluru