We are seeking a versatile and proactive Telecaller cum Sales Executive to manage customer outreach and support our retail store's backend operations. In this dual role, you will be the voice of our brand—driving customer engagement, sharing promotions, and handling feedback over the phone—while simultaneously ensuring that administrative data, inventory records, and order entries are flawlessly maintained.

- Job Type: Full-time

. Telecalling & Customer Relationship Management

- Outbound Outreach: Call existing and potential customers to inform them about current arrivals, seasonal collections, upcoming sales, and exclusive store offers.
- Lead Follow-ups: Follow up on customer inquiries, loyalty program sign-ups, and abandoned digital carts/wishlists to drive walk-ins or online orders.
- Feedback Collection: Conduct post-purchase calls to gather feedback, handle minor complaints, and maintain a high customer satisfaction rate.
- Inbound Assistance: Answer incoming calls regarding product availability, answering Product Inquiry,store timings, locations, and pricing.
- Follow-ups: Conduct regular follow-ups with existing and dormant customers to drive repeat footfall and build loyalty

Retail Store Sales & Customer Service

- In-Store Sales: Greet, assist, and pitch products to walk-in customers,



understanding their specific needs and presenting tailored solutions. [1]
- Product Knowledge: Maintain a thorough understanding of the store's inventory, features, pricing, and active discounts to confidently address questions. [1, 2]
- Billing & Upselling: Maximize sales value by upselling complementary products and ensuring a seamless check-out/billing process.
- Store Visuals: Assist in keeping the retail display organized, clean, and visually appealing to incoming customers.
- Assist the floor retail staff during peak store hours and Festivals .

Required Skills & Qualifications

- Education: 12th pass minimum; a Graduate degree is preferred.
- Experience: 2–3 years of experience in telecalling, inside sales, telesales, or retail customer service. Freshers with exceptional communication skills are welcome.
- Languages: Fluency in Marathi, Hindi and English (knowledge of the local regional language is a significant plus).
- Communication: Strong interpersonal skills, an energetic phone etiquette, and the ability to handle customer objections gracefully.
- Tech Savvy: Basic computer proficiency and familiarity with CRM tools or retail billing software.

📌 SALES CUM TELECALLER EXECUTIVE FOR RETAIL STORE (Mumbai)
🏢 Ajanta Agarbatti Stores
📍 Mumbai