? HIRING NOW – HSBC CREDIT CARD PROCESS

Position: Customer Service Executive

Company/Process: HSBC – Credit Card Customer Service

Location: Thane, Maharashtra

? Job Responsibilities

- Handle inbound customer calls related to HSBC credit cards.

- Resolve customer queries regarding credit card services, schemes, offers, and products.

- Provide accurate information and ensure customer satisfaction.

- Perform partial cross-selling of credit card products, schemes, and offers.

? Eligibility Criteria

- Qualification: Graduate mandatory.

- Experience: Minimum 1 year of BPO inbound voice customer service experience.

- Communication: C1-level communication skills required.

- Positive customer-handling and problem-solving skills.





- Candidate's CIBIL score and past loan repayment/default history will be checked as part of the screening process.

? Shift & Weekly Off

- Day shift – rotational.

- Shift duration: 9 hours, including a 1-hour break.

- Tentative shift window: 6:30 AM to 8:30 PM.

- 2 rotational weekly offs.

? Salary

- In-hand Salary: up to 34,000 per month.

- CTC: ₹40,000 per month.

? Transportation

- Centralized pickup and drop facility from Thane railway station.

? Interview Process

1. HR Round

2. Versant Test

3. Operations (OPS) Round

4. Client Round

Important: Versant Level 6 is mandatory before the client round.

? Job Location: Thane, Maharashtra

? Interested and eligible candidates can apply now!

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