Role

MSD CRM Expert Software Developer

Location

Pune

Experience:

15-20 years.

What awaits you/ Job Profile

As an Expert Software Developer for MSD CRM, your role requires a hands-on execution who thrives in a dynamic environment, capable of balancing technical leadership with stakeholder collaboration.

- Own the end-to-end architecture of MSD CRM solutions, ensuring alignment with business goals and technical best practices.
- Drive innovation to enhance CRM capabilities and introduce cutting-edge solutions.
- Establish and enforce technical processes, governance for CRM projects.
- Collaborate closely with cross-functional teams to translate business requirements into scalable and secure CRM architectures.
- Evaluate new technologies and tools to continuously evolve the CRM platform.
- Ensure high availability, performance, security, and compliance of CRM systems.
- Mentor and guide development teams on architecture and implementation best practices.

What should you bring along

- Bachelor’s or master’s degree in engineering.
- 15+ years of experience in IT, with significant experience in CRM architecture, preferably Microsoft Dynamics 365 CRM.
- Proven track record of owning and delivering enterprise-grade CRM solutions.
- Strong ability to act as a trusted advisor and Single Point of Contact for business and product teams.
- Solid understanding of CRM customization, integration, and extension capabilities.
- Experience in establishing architecture processes, technical cadences,



and governance.
- Strong stakeholder management and communication skills.
- Strategic mindset with hands-on technical expertise in CRM solution design.
- Experience working in Agile and collaborative environments

Must have technical skill

- Deep expertise in Microsoft Dynamics 365 CRM architecture, customization, and integration.
- Robust knowledge of Power Platform components (Power Automate, Power Apps, Power BI).
- Experience with Azure services relevant to CRM (Azure Functions, Logic Apps, Service Bus).
- Proficient in solution design patterns, data modelling, and security within MSD CRM.
- Experience with API management and integration frameworks (REST, SOAP, Azure API Management).
- Knowledge of CRM deployment models, ALM, and DevOps practices.
- Proficiency in C#, .NET, and JavaScript for CRM customization.
- Experience in designing scalable, secure, and maintainable CRM solutions.
- Understanding of identity and access management (Azure AD, OAuth).
- Familiarity with cloud architecture principles and hybrid cloud scenarios.

Good to have technical skills

- Microsoft Certified: Dynamics 365 Solution Architect Expert or related certifications.
- Experience with AI and automation integration within CRM platforms.
- Experience with data analytics and reporting tools linked to CRM data.
- Understanding of enterprise architecture frameworks and best practices.
- Exposure to other CRM platforms and comparison insights.

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