About the Job
We are looking for an Integration Developer to design, develop, and maintain integrations between Freshworks products (Freshdesk, Freshservice, Freshsales, and Freshchat) and third-party applications.

The ideal candidate should have hands-on experience with APIs, data mapping, and JavaScript/Node.js scripting to deliver reliable integrations and seamless workflows.

Key Responsibilities
• Build and maintain integrations between Freshworks products and third-party CRM, ERP, HR, DevOps, and collaboration tools
• Develop custom connectors using Freshworks APIs, SDKs, and webhooks
• Create JavaScript-based scripts for workflow customization and automation
• Map data fields between Freshworks and external applications
• Ensure data integrity, consistency, and compliance during integration
• Handle ETL (Extract, Transform, Load) processes where required
• Collaborate with solution architects, project managers, and sales teams to understand integration requirements
• Provide technical support during pre-sales and implementation




• Document integration workflows and provide knowledge transfer to support teams
• Conduct unit, integration, and regression testing
• Monitor integration performance, troubleshoot issues, and improve reliability
• Optimize integrations for scalability and performance

Required Qualifications and Skills
• 1-4 years of experience in integration development
• Hands-on experience with Freshworks APIs, SDKs, and Marketplace apps
• Robust knowledge of JavaScript/Node.js for scripting and automation
• Experience with REST APIs, JSON, and data mapping
• Familiarity with ITSM processes and workflows
• Strong problem-solving, analytical, and communication skills

Preferred Qualifications
• Exposure to integration platforms such as Zapier, Workato, or MuleSoft
• Experience with CRM/ERP tools such as Salesforce, HubSpot, SAP, or Workday
• Knowledge of cloud services such as Azure or AWS
• Familiarity with authentication protocols such as OAuth a

📌 Integration Developer (Karaikudi)
🏢 RCK Techiees
📍 Karaikudi