19 Oct
|
Wegathr
|
Bengaluru
About Wegathr
Wegathr curates premium experiences, workshops, and retreats that help people reconnect with themselves through wellness activities, art, culture, and nature.
The Role
We are looking for a warm, articulate, and proactive individual to manage the complete sales journey — from the first enquiry to confirmed booking. You will engage with prospective participants, understand their needs, recommend suitable experiences, manage follow-ups, and drive conversions while ensuring a thoughtful, personalised customer experience.
Key Responsibilities
• Lead Management: Handle enquiries from WhatsApp, Instagram, website, and other channels; respond promptly and engage with prospective participants.
• Consultative Sales: Understand customer needs, recommend suitable retreats, address concerns, and convert genuine interest into bookings without being pushy.
• Follow-ups & Closures: Manage calls, personalised messages, objections, payment coordination, and booking confirmations.
• CRM Management: Maintain accurate lead records, update sales stages, schedule follow-ups,
and track conversion outcomes.
• Reporting & Insights: Analyse lead quality, conversion rates, customer feedback, and reasons for drop-offs; share actionable insights with management.
• Customer Experience: Build trust, set clear expectations, and maintain relationships for future retreats and repeat bookings.
What We’re Looking For
• 1–3 years of experience in sales, customer success, hospitality, travel, or a similar customer-facing role.
• Excellent spoken and written English, with confident phone communication and qualified WhatsApp etiquette.
• Empathetic, patient, and genuinely interested in understanding customer needs.
• A consultative sales mindset — someone who guides rather than pushes.
• Strong follow-up discipline, organisational skills, and attention to detail.
• Comfortable using CRMs, spreadsheets, WhatsApp Business, and basic sales reporting.
• A self-starter who takes ownershi
📌 Wellness Sales (Bengaluru)
🏢 Wegathr
📍 Bengaluru