The SAP AMS Project Manager is responsible for overseeing the delivery of SAP Application Management Services, ensuring smooth post-implementation support, system maintenance, and continuous improvement. This role involves managing service-level agreements (SLAs), coordinating with stakeholders, and leading a team of SAP consultants to deliver high-quality support across SAP modules.
Mandatory Requirements:
• Experience in Pharma is mandatory
• Required to go to office all the 5 Days per week
• Should be working experience in any one SAP module
Responsibilities
Key Responsibilities
Service Delivery & Operations
- Lead AMS team to support SAP modules (FI/CO, MM, SD, PP, QM,WM, ABAP etc.)
- Manage incident, problem, and change management processes.
- Ensure SLAs and KPIs are consistently met or exceeded.
- Monitor system performance and drive root cause analysis for recurring issues.
Project & Enhancement Management
- Plan and manage minor enhancements, break-fix work, and service requests.
- Coordinate with functional and technical consultants for issue resolution and improvements.
- Facilitate knowledge transfer and documentation.
Stakeholder & Team Management
- Serve as the primary contact for business users, IT stakeholders, and vendors.
- Participate in governance meetings and prepare reporting dashboards.
- Maintain high team morale and foster a collaborative environment.
Continuous Improvement & Compliance
- Assess AMS delivery efficiency and implement best practices.
- Support audits and compliance requirements.
- Ensure adherence to ITIL processes and AMS best practices.
Qualifications
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 5+ years of experience in SAP project management, with at least 3 years in AMS.
- Experience with SAP S/4HANA environments.
- Familiarity with ITSM tools like Solution Manager, ServiceNow, or JIRA.
- SAP Experience in relevant modules.
- Solid leadership, communication,
📌 SAP Project Manager (Mumbai)
🏢 Zensar
📍 Mumbai