Company Description Vayura Global Ventures LLP builds browser-based compliance and business tools tailored for Indian SMEs, NBFCs, HFCs, fintechs, and Middle East regulatory needs, offering 134+ ready-to-use solutions across GST, payroll, finance, risk, governance, SOPs, and productivity. All tools run directly in the browser with no installation, onboarding, or subscription, and are available via one-time purchase. Products are calibrated for Indian compliance frameworks, including GST, PF, ESI, TDS, RBI, and SEBI, helping organizations manage complex regulatory requirements. In addition to software tools, Vayura provides risk consulting services in internal audit, IFC, ERM, IT audit, and IPO readiness. These tools are designed as productivity aids that complement, rather than replace, professional review.
Role Description The Customer Support Specialist is a full-time, on-site role based in New Delhi, focused on assisting users of Vayura’s web-based tools. In this position, the specialist responds to customer inquiries via phone, email, and chat, helping resolve product, access,



and basic technical issues while maintaining accurate records of interactions in support systems. The role involves guiding customers through tool features, troubleshooting common problems, and escalating complex technical or compliance-related issues to the appropriate teams. The specialist collaborates with product and technical staff to relay user feedback, identify recurring issues, and suggest improvements to documentation and workflows. Consistent attention to customer satisfaction, clear communication, and a qualified, solutions-oriented approach are central to the day-to-day responsibilities.
Qualifications
• Strong Customer Support and Customer Satisfaction skills, with experience handling inquiries and resolving issues in a structured environment.
• Excellent Interpersonal Skills, including clear communication, active listening, and a customer-centric mindset.
• Ability to pro

📌 Customer Support Specialist (New Delhi)
🏢 Vayura Global Ventures
📍 New Delhi