Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive setting where your well-being is prioritized and your potential can thrive.

The Role
Your Role

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

What You Will Do

• Deliver assistance through multiple channels, including chat, email, and Microsoft Teams.
• Provide customer support by combining technical troubleshooting, problem-solving, and excellent customer service.




• Manage multiple customer inquiries and support requests in a fast-paced environment.
• Provide concierge-level service to ensure a positive and seamless customer experience.
• Collaborate with back-office teams to escalate and resolve complex customer issues.
• Work closely with senior team members and mentors to expand technical knowledge and professional skills.
• Develop expertise in Microsoft 365 applications, particularly Excel, and gain experience with various technology platforms.
• Participate in continuous learning opportunities, training programs, and industry certifications, including Microsoft, Azure, and Google Cloud.

Your future at Kyndryl

This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education

📌 Service Desk Advisor (Bengaluru)
🏢 Kyndryl
📍 Bengaluru