Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Microsoft Dynamics 365 System Administrator will be responsible for the configuration, maintenance, and optimization of the Microsoft Dynamics 365 platform (Contact Center, Customer Service, Sales modules) for Cat Digital Customer Support. This role will support customizations, configurations, and ongoing maintenance of our Microsoft Dynamics 365 environments. The administrator will collaborate with other developers and cross-functional teams to ensure the Microsoft Dynamics 365 system aligns with business needs and supports strategic initiatives.





Key Responsibilities

Administration & Customization
• Configure and maintain Microsoft Dynamics 365 applications for Cat Customer Support.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Set up workstreams, agent workspace, agent skills, KPI’s, and reporting in D365.

Licensing and Setting Governance
• Support administration and coordination of Dynamics 365, Power Platform, and related Microsoft licensing.
• Partner with leadership, vendors, and business stakeholders to help evaluate licensing needs, usage, access requirements, and license optimization opportunities.
• Evaluate security role assignments and access design to help ensure users have appropriate access while supporting licensing optimization and cost-effective licen

📌 Senior Software Engineer (Bengaluru)
🏢 Caterpillar
📍 Bengaluru