? Ahmedabad or Bengalaru | UK business hours

? Typically 3–8 years’ relevant experience

? Notice periods up to 45 days welcome

? Bring your EHR expertise to the next generation of private healthcare

You know how healthcare software works. You can understand a customer’s workflows, design the right configuration, explain the product confidently and take an implementation through to go-live.

Now imagine owning that entire journey—and remaining the person the customer trusts as their business grows.

Script Assist is hiring a Senior Implementation Consultant with experience implementing, configuring and optimising Electronic Health Record (EHR), Electronic Medical Record (EMR), Electronic Patient Record (EPR) or Hospital Information System (HIS / HMIS) platforms.

We are particularly interested in professionals with experience across Oracle Health / Cerner, eClinicalWorks, Altera / Allscripts, Epic, NextGen Healthcare, InterSystems TrakCare, MEDITECH, athenahealth, Dedalus or comparable healthcare software.

You may currently work at an EHR vendor, a healthcare technology company, or within the healthcare technology consulting teams of PwC, Deloitte, EY, KPMG, Accenture, Cognizant, Infosys, TCS, Wipro, HCLTech or CitiusTech.

If you built your product expertise at an EHR vendor and subsequently moved into healthcare technology consulting, we would particularly like to hear from you.

? About Script Assist

Script Assist is building the technology and operating infrastructure behind next-generation private healthcare in the UK.

Our platform already supports tens of thousands of prescriptions every month, with established scale in medical cannabis and expansion into ADHD, weight management, longevity and specialist private medicine.

We bring together the workflows that clinics, pharmacies and healthcare operators need to run their services:

- Patient onboarding and patient portals
- Clinical consultations and scheduling
- Prescribing and repeat prescriptions
- Pharmacy, dispensing and inventory
- Payments and operational workflows
- Patient communications, reporting and integrations

Every customer operates differently. Your role is to understand those differences, design the right solution and help each customer get the best from Script Assist.

You will work directly with UK healthcare customers and closely with our leadership, Product and Engineering teams—with real influence over customer delivery and product development.

? The opportunity

You will become a product expert and trusted client lead for UK clinics, pharmacies and healthcare operators.

You will understand their operations, design their workflows, configure their solution, demonstrate the product, train their teams and guide them through implementation.

After go-live, you will retain ownership of the relationship, helping customers resolve problems, improve adoption and develop how they use the platform.

The role brings together

- EHR implementation and functional consulting
- Clinical and operational workflow design
- Application configuration and solution design
- Client workshops, product demonstrations and training
- UAT, go-live and post-implementation optimisation




- Ongoing client ownership and stakeholder management

⚙️ What you will own

Workflow discovery and functional solution design

- Lead client discovery sessions and requirements workshops.
- Map clinical and operational processes into clear system workflows.
- Translate requirements into configuration decisions, functional specifications and acceptance criteria.
- Advise customers on how to use the product effectively.
- Identify dependencies, explain trade-offs and challenge requirements constructively.

EHR application configuration

- Configure or lead the configuration of modules, forms, clinical templates, user roles, permissions, rules and system settings.
- Understand how configuration decisions affect the wider patient, clinician and pharmacy journey.
- Work across registration, appointments, clinical documentation, prescribing, medication management, work queues, patient portals and payments.
- Identify which requirements can be met through configuration and which need integration or product development.

Implementation and go-live
- Own customer delivery from discovery and solution design through configuration, testing, training and go-live.
- Coordinate data migration, integrations and customer dependencies with specialist teams.
- Lead UAT preparation, issue resolution and go-live readiness.
- Deliver product demonstrations, workflow walkthroughs and user training.
- Manage hypercare and the transition into ongoing platform use.

Client consulting and relationship ownership
- Lead meetings with clinicians, operational managers and senior healthcare stakeholders.
- Explain system behaviour and recommendations clearly and confidently.
- Manage expectations, priorities, actions and escalations.
- Maintain a detailed understanding of each customer’s workflows, configuration and objectives.
- Build lasting relationships through product knowledge, sound judgement and reliable follow-through.

Post-implementation optimisation
- Remain directly involved after go-live.
- Improve adoption, workflows, configuration and user confidence.
- Diagnose issues involving permissions, data, configuration, training, integrations or software behaviour.
- Translate product gaps into clear requirements for Product and Engineering.
- Validate fixes and follow issues through to resolution.

✅ The experience we are looking for

- Typically 3–8 years of relevant EHR, EMR, EPR, HIS or clinical information systems experience. Solid candidates outside this range are welcome.
- Deep functional knowledge of at least one substantial healthcare software platform.
- Personal involvement in system configuration or detailed configuration design.
- Experience delivering implementations or substantial optimisation projects for external healthcare customers.




- Direct responsibility for client workshops, requirements discussions, training or implementation decisions.
- Confidence investigating application and workflow problems.
- Experience collaborating with Product, Engineering, QA and Support.
- Excellent spoken and written English, with the ability to independently lead senior UK client conversations.
- A hands-on approach and enthusiasm for learning a complex healthcare product.

? Relevant platforms and backgrounds

We welcome experience with

- Oracle Health / Cerner Millennium
- eClinicalWorks / eCW
- Altera Digital Health / Allscripts, including Sunrise and TouchWorks
- Veradigm
- Epic
- NextGen Healthcare / NextGen Enterprise
- InterSystems TrakCare
- MEDITECH / Expanse
- athenahealth / athenaOne
- Dedalus
- PracticeSuite, MicroMD, Napier, Ohum and other substantial EHR / EMR / HIS platforms

Relevant functional experience may include ambulatory care, outpatient workflows, patient administration, scheduling, clinical documentation, electronic prescribing, medication management, pharmacy, patient engagement and practice management.

Experience working with US, UK or other international healthcare customers is particularly valuable.

Relevant current or previous roles

Your title may be

- Implementation Consultant / Senior Implementation Consultant
- Functional Consultant / Senior Functional Consultant
- Clinical Consultant / Clinical Applications Consultant
- Application Consultant / Application Specialist
- Delivery Consultant / Senior Associate Delivery Consultant
- EMR Consultant / EHR Consultant
- Clinical Information System Consultant
- Implementation Project Manager / EMR Project Manager
- Post Implementation Project Manager
- Implementation Manager / Client Onboarding Manager
- Product Specialist / Solution Consultant
- Healthcare Technology Consultant / Senior Associate

Candidates in EHR product ownership, business analysis or strategic client delivery are also welcome where their experience includes substantial configuration knowledge and personal implementation responsibility.

? Why join Script Assist?

- Own the customer journey from initial requirements to long-term platform success.
- Apply your EHR expertise across a growing range of private healthcare services.
- Work directly with UK healthcare customers and senior decision-makers.
- Stay close to the product, with direct access to Product, Engineering and leadership.
- See your recommendations become working solutions used by real healthcare teams.
- Help shape both customer delivery and the platform itself.

? Location, working hours and joining

- Based in India.
- Available Monday–Friday, 09:00–18:00 UK time, including a one-hour break.
- UK summer hours: 13:30–22:30 IST.
- UK winter hours: 14:30–23:30 IST.
- Candidates able to join within 45 days are welcome.

Interested?

Please ensure your CV clearly identifies the EHR platforms and modules you have worked with, your personal configuration responsibilities, and the client implementations or optimisation projects you have owned.

We would love to hear how you could bring that expertise to Script Assist.

📌 Senior Implementation Consultant – EHR / EMR / HIS (India)
🏢 Script Assist
📍 India