We are looking for an ITSM Migration Specialist to support and execute data migrations between IT Service Management (ITSM) platforms.
The role requires expertise in ITSM processes, data mapping, reconciliation, and JavaScript-based automation to ensure data integrity, process continuity, and a smooth transition to the target ITSM platform.
Key Responsibilities
- Extract, transform, and load (ETL) data between ITSM platforms
- Perform detailed data mapping to align fields, workflows, and dependencies
- Validate migrated records including tickets, knowledge base articles, and attachments
- Use JavaScript to customize workflows, automate migration tasks, and support API integrations
- Develop scripts for data transformation, reconciliation, and error handling
- Replicate or redesign automation rules and workflows in the target ITSM platform
- Ensure migration activities comply with organizational standards and regulatory requirements
- Coordinate with solution architects,
project managers, and sales teams during migration projects
- Prepare documentation and provide end-user training after migration
- Support cutover activities and minimize service disruption
Required Skills & Qualifications
- 1-4 years of experience working with ITSM tools such as ServiceNow, Freshworks, Jira Service Management, or Zendesk
- Robust data mapping and reconciliation skills
- Hands-on experience with JavaScript for automation and API-based integrations
- Knowledge of ITSM processes, workflows, and reporting
- Excellent communication and stakeholder management skills
- Ability to work from 12:00 PM to 9:00 PM IST
Preferred Attributes
- Exposure to large-scale ITSM migrations
- Familiarity with ETL tools and scripting frameworks
- Ability to troubleshoot and resolve migration issues quickly