Sr Customer Service Executive (Chennai)

Sr Customer Service Executive (Chennai)

19 Oct
|
Tata Communications
|
Chennai

19 Oct

Tata Communications

Chennai

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role Overview

We are looking for a highly motivated and detail-oriented MIS Executive / MIS Analyst with strong expertise in Microsoft Excel, Power BI, and Power Query to support business reporting, analytics, and automation initiatives. The candidate will be responsible for collecting, analyzing, transforming, and presenting data through meaningful reports and dashboards that support business decision-making. The ideal candidate should possess robust analytical skills, a problem-solving mindset, and a willingness to continuously learn and implement automation technologies to improve operational efficiency and reduce manual effort. This role requires close collaboration with business stakeholders to understand reporting requirements, deliver actionable insights,



and drive continuous process improvements through data-driven solutions.

Roles & Responsibilities

• Develop, maintain, and automate daily, weekly, and monthly MIS reports and dashboards.
• Design and build interactive dashboards, scorecards, and KPI trackers using Power BI.
• Extract, clean, transform, and consolidate data from multiple sources using Power Query.
• Utilize advanced Excel functionalities including Pivot Tables, Power Pivot, XLOOKUP, INDEX-MATCH, complex formulas, data validation, and reporting models.
• Analyze large datasets and provide actionable insights to support business operations and management decision-making.
• Ensure data accuracy, consistency, and integrity across all reports and dashboards.
• Automate recurring reports and manual processes to improve productivity and efficiency.
• Collaborate with cross-functional teams to gather reporting requirements and translate b

📌 Sr Customer Service Executive (Chennai)
🏢 Tata Communications
📍 Chennai

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