Company Description Vayura Global Ventures LLP builds browser-based compliance and business tools tailored for Indian SMEs, NBFCs, HFCs, fintechs, and Middle East regulatory needs, offering 134+ ready-to-use solutions across GST, payroll, finance, risk, governance, SOPs, and productivity. All tools run directly in the browser with no installation, onboarding, or subscription, and are available via one-time purchase. Products are calibrated for Indian compliance frameworks, including GST, PF, ESI, TDS, RBI, and SEBI, helping organizations manage complex regulatory requirements.

In addition to software tools, Vayura provides risk consulting services in internal audit, IFC, ERM, IT audit, and IPO readiness. These tools are designed as productivity aids that complement, rather than replace, professional review.

Role Description The Customer Support Specialist is a full-time, in office role based in New Delhi, focused on assisting users of Vayura’s web-based tools. In this position, the specialist responds to customer inquiries via phone, email, and chat, helping resolve product, access, and basic technical issues while maintaining accurate records of interactions in support systems. The role involves guiding customers through tool features, troubleshooting common problems, and escalating complex technical or compliance-related issues to the appropriate teams.





The specialist collaborates with product and technical staff to relay user feedback, identify recurring issues, and suggest improvements to documentation and workflows. Consistent attention to customer satisfaction, clear communication, and a professional, solutions-oriented approach are central to the day-to-day responsibilities.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with experience handling inquiries and resolving issues in a structured environment.
- Excellent Interpersonal Skills, including clear communication, active listening, and a customer-centric mindset.
- Ability to provide basic Technical Support for browser-based tools, including troubleshooting common user and access issues.
- Solid Analytical Skills to understand user problems, identify patterns, and propose practical solutions or escalation paths.
- Proficiency in English; knowledge of Hindi or other regional languages is an advantage.
- Comfort using ticketing systems, CRM platforms, and online communication tools.
- Prior experience in customer service, tech support, SaaS, or compliance/fintech environments is beneficial.
- Bachelor’s degree in any discipline or equivalent practical experience in a customer-facing role.
- Ability to work on-site in New Delhi, manage multiple queries, and maintain accuracy under time constraints.

📌 Customer Support Specialist (New Delhi)
🏢 Vayura Global Ventures
📍 New Delhi